1823 Service Expansion: Web App Launch & AI Integration
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Insights by Echo AI
The Commissioner of the Innovation and Technology Bureau, Sun Dong, announced that the 1823 service will launch a web application this year. This will allow citizens to access services without downloading the mobile app through the 'Smart Convenience' platform. Additionally, the service will trial multiple AI technologies, including voice recognition and large language models, to convert citizen calls into text and generate case summaries in real-time. The vast amount of case data collected by 1823 will be used to create visual dashboards for trend analysis and decision-making support.
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