UK CMA Investigates Microsoft Over Potential Consumer Law Breaches in Microsoft 365 Subscriptions

The UK's Competition and Markets Authority (CMA) has launched an investigation into Microsoft over potential consumer law breaches involving Microsoft 365 subscription renewals that added Copilot. The probe examines whether customers were misled when Microsoft added new features, including Copilot, to its consumer package and raised prices. The CMA is scrutinizing whether Microsoft's communications provided key information about the plans and cost differences to help customers understand their options before making a decision.