SASSA's Online Portal Struggles to Serve Pensioners
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Insights by Echo AI
South Africans are expressing frustration with SASSA's online portal, describing it as nearly impossible to use, particularly for pensioners. Beneficiaries report notifications that never arrive, communication breakdowns, and a system that seems to work against those who rely on it most. The portal's design has also been questioned, with some wondering if it was built with real recipients in mind. For a system designed to prevent fraud and streamline reviews, commenters say it's instead creating a new barrier between beneficiaries and the money they're entitled to.
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