New Orleans Tests AI for 911 Calls
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New Orleans is testing an AI agent to answer 911 calls instead of human dispatchers. The system, Carbyne's AI Emergency Call Triage, assesses incoming calls and provides immediate feedback. It can handle repeat calls about known incidents, freeing up dispatchers for more critical calls. The AI will not handle emergency calls but will direct them to human dispatchers. The system has been tested since late July and has sparked concerns among former 911 operators who fear AI may not understand complex situations.
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